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Privacy Policy

Last updated: [Insert Date]

At Complete Phys Performance, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services — including bookings made through our website and the use of our custom automation tool, the Complete Phys Mail App, which helps us check for overlapping appointments and prevent double bookings.

1. Who We Are

Business Name: Complete Phys Performance
Business Address: University of Canberra, Building 29, University Dr S, Bruce ACT 2617
Phone: 0424 422 443
Email: info@completephysperformance.com.au
Website: https://www.completephysperformance.com.au

2. What Information We Collect

A. From Our Website Booking System

When you book a service through our website, we may collect:

  • Your name

  • Email address

  • Phone number

  • Reason for booking

  • Any documents you upload (e.g. medical certificates)

This information is used to manage appointments, follow up on services, and provide a high level of care and communication.

B. From Google Calendar (via the Complete Phys Mail App)

When you authorise the Complete Phys Mail App, we may access the following Google Calendar data:

  • Your Google account email address

  • Event titles, dates, and times

We use this information solely to check for overlapping bookings and to send alerts if conflicts are found.

3. How We Use Your Information

We use your information only for purposes related to delivering our services. Specifically:

  • Booking and managing appointments

  • Sending confirmation and reminder emails

  • Preventing double bookings via automated conflict checks

  • Providing customer support

We do not use your information for marketing unless you explicitly opt-in.

4. Third-Party Services

We use n8n, a secure automation platform, to check for calendar overlaps in the Complete Phys Mail App. This platform does not store or share your personal information beyond its functional use for detecting conflicts in real time.

We do not sell, rent, or share your personal information with third parties.

5. Data Storage and Security

Website booking data is stored securely and is accessible only to authorised staff.
Google Calendar data accessed by the Complete Phys Mail App is:

  • Temporarily read from your account

  • Not stored permanently

  • Used solely for the purpose of checking booking overlaps

We take appropriate technical and organisational measures to safeguard your data.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

To exercise these rights, email us at info@completephysperformance.com.au.

7. Google User Data Policy (OAuth)

If you authorise the Complete Phys Mail App, we will only access the calendar data you explicitly grant permission for. We comply with Google API Services User Data Policy, including the Limited Use requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We recommend checking back periodically for the latest version.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 info@completephysperformance.com.au
📞 0424 422 443
🌐 https://www.completephysperformance.com.au

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